How Integration Capabilities Let You Operate at Full Potential  
After 12 years of using RMM and PSA solutions that couldn’t integrate with useful third-party products, such as a quote and proposal tool, Mirus IT finally found the answer to smarter quoting and streamlined processes. Utilizing the entire ConnectWise suite of solutions in all areas of the business allowed the team to operate at their full potential—and ultimately scale their business. 
Thanks to the integration capabilities of ConnectWise solutions, Mirus IT has seen: 
• A 10% increase in same-day fixes
• A 25-minute reduction in resolution time for IT issues
• Streamlined back-end processes
• Improved customer experiences
• And more profits! 

Connectwise Manage
Clear lines of communication, error-proof ticketing, powerful documentation. ConnectWise Manage delivers it all, so you have the power to efficiently use your resources. Capture and track every step, maximize visibility, and establish workflows so you can deliver exceptional customer service.
Connectwise Automate
ConnectWise Automate, formerly LabTech, allows you to discover all devices and users so they can be proactively monitored. Take service excellence up a notch with ConnectWise Automate’s intuitive user interface, which includes an integrated search tool to make life easier for techs.
ConnectWise Sell
Sales teams experience a 28% shorter sales cycle with a configure, price, quote (CPQ) solution. ConnectWise Sell, formerly Quosal, simplifies the process even further with the power of automation. Select a customizable template and quickly pull in product info, pricing, agreements, and more for a polished presentation. For increased productivity, ConnectWise Sell integrates with CRM and operational systems to eliminate data re-entry.
ConnectWise Control, formerly ScreenConnect, allows technicians to quickly and efficiently service their clients. Control offers an enriched remote control experience that helps you solve problems faster. Even collaborate with another technician to both work on a single session simultaneously.
“With the ConnectWise suite of solutions, we’re actually able to say that we can automate a lot of our processes. It means that not only are we saving time in the business, but we’re making sure we’re capturing all of the revenue.”

Paul Tomlinson, Managing Director and Co-Founder, Mirus IT
Take Your Efficiency to the Next Level

Ingram Micro Cloud
Power your digital transformation with innovative
cloud products and services.

Follow us:

© 2018 — All Rights Reserved. Ingram Micro Inc. — Privacy